About the audio
All the audio on this page comes from the American English voice of your device (text-to-speech). There are no audio files, so every word, line and sentence can play, even the sentences you write.
- Listen as many times as you want. Play one line, the full dialogue, or one word from the vocabulary.
- Hear your own answers. In Personalize, the page reads your sentences, so you hear your own customer English before your next Teams meeting.
- Build long sentences. In My Script, Listen slowly and the backchaining steps help with long lines and numbers.
- Answer by voice. In Trainer Pro, a customer or a supplier says something to you in a meeting. Tap Click & Say and say your answer. The page understands numbers, codes and dates in different forms.
- One voice for each character. Women have female voices and men have male voices, and every character in a dialogue sounds different. If your device has fewer voices than characters, two characters share a voice with a different pitch.
- See what is playing. The button that is playing turns coral with moving bars, and the line is highlighted. Tap it again to stop.
- Change the speed. Use Slow (at the top of the page) to follow the marks, and Normal for shadowing. The dialogues also show ‿ linking: where the end of one word connects to the next (check~it out, next~time, did~you).
- Same spelling, different sound. Some words change pronunciation with their grammar, like record /ˈrɛkərd/ (a record) and record /rɪˈkɔrd/ (to record), lead /lid/ (lead time) and lead /lɛd/ (the metal), or estimate /ˈɛstəmət/ (an estimate) and /ˈɛstəˌmeɪt/ (to estimate). Codes like SDS, UN, BOL and PPE are read letter by letter; phone numbers digit by digit, with 0 said oh.
- Check your pronunciation. Say it uses your microphone to compare your sentence with the script.
Works best in Chrome, Edge or Safari. The voice can be different on each device. No sound? Check the volume and the silent mode of your phone. For Say it, allow the microphone.
Key Vocabulary
Start here. Learn and practice the key words and expressions of this topic before the dialogues.
Tip: on your phone, turn it sideways for Space Quiz.
Vocabulary warm-up
Play before the dialogues. Every game uses all the vocabulary and expressions of this topic and picks new words each time.
Drag across the letters to select a word.
My Script: Negotiating Rates
Your key lines for meetings and emails with customers. Build each sentence from the end, one piece at a time, then say the full line.
Let's talk
Answer with your teacher. Use the vocabulary and grammar from this topic.
Spanglish check
Words that Mexican logistics teams use every day, and what U.S. customers actually say.
| In a Mexican office | With a U.S. customer |
|---|---|
| “Te paso la tarifa” | I'll send you our rate / our quote |
| “Las estadías” | detention (waiting time with the truck) / demurrage (for tanks, railcars and ships) |
| “El lavado del tanque” | the tank wash / the wash fee |
| “Un extra por diésel” | the fuel surcharge |
| “¿Me das mejor precio?” | Is there any flexibility on the rate? |
False friends
These words look like Spanish words, but they mean something different.
| English | Looks like… | Actually means… |
|---|---|---|
| compromise | comprometerse | ceder un poco para llegar a un acuerdo (commit = comprometerse) |
| argument | argumento | discusión, pelea (point, reason = argumento) |
| tariff | tarifa | arancel de importación (rate = tarifa de flete) |
| quota | cuota | límite o meta (fee, charge = cuota, cargo) |
Cultural note
In U.S. negotiations, people are direct but friendly. It's normal to say That's a bit higher than we expected. Don't take it personally: explain your value before you move on price.
Never agree to a new number on the spot if you're not sure. Say Let me review it with my team and get back to you by tomorrow. Then confirm the final agreement in writing.
Read and pronounce
Listen to the model, tap Say it and say each sentence out loud. Bold words are the strong ones, gray words are soft and quick, and the underlined word carries the main stress. The app checks your pronunciation and marks any word it did not hear clearly.
Our all-in rate is 2,850 dollars per load.
I understand. The difference is that we use dedicated tanks.
There might be. It depends on the volume.
If you can commit to ten loads a week, we can offer 2,780 dollars per load.
I'm looking forward to working together.
Thanks for the proposal, Rodrigo. Can you walk me through the rate?
What does all-in include?
We're planning eight, but we could go up to ten after the first month.