Trayectos IT Service Delivery · Topic 5

Requests, Changes & Escalations

Vocabulary practice for this topic. Listen to every word, then check your understanding with five interactive exercises. Each exercise has Check, Try again and Show solution, with feedback for every answer.

40 words & expressions7 exercises🔊 Audio in every exercise
1 · Word list2 · Choose the answer3 · Match the columns4 · Fill in the gap5 · Listen and choose6 · Sound Order7 · Read and pronounce8 · Crossword
1

Word listCOMPLETED

Tap a card to see the Spanish and the meaning. Tap ▶ to hear the word, then repeat it out loud.

2

Choose the answerCOMPLETED

Choose the correct meaning or the correct word. Then press Check.

3

Match the columnsCOMPLETED

Match each word or expression with its meaning.

4

Fill in the gapCOMPLETED

Complete the sentences from the dialogues. Type the word or tap it in the word bank. Tap ▶ to hear the full sentence.

5

Listen and chooseCOMPLETED

Tap ▶, listen, and choose the word or expression you hear.

6

Sound OrderCOMPLETED

Listen to the word and build it with sounds, not letters. Each word has one extra sound that does not belong. Tap the sounds in order, then tap Check. Get 6 out of 8.

Word 1 of 8Score 0
? ? ?

7

Read and pronounceCOMPLETED

Listen to the model, tap Say it and say each sentence out loud. Bold words are the strong ones, gray words are soft and quick, and the underlined word carries the main stress. The app checks your pronunciation and marks any word it did not hear clearly.

Practiced: 0/6Correct: 0/6Works best in Chrome or Edge. The browser asks for the microphone the first time.
1

Okay. What's the business need?

2

Thanks. I'll look into it and update you within an hour.

3

That makes sense. Have you filled in the demand form in the portal?

4

What's the risk level?

5

raise a demand

6

firewall

8

CrosswordCOMPLETED

Complete the crossword in English. Each clue gives the meaning in Spanish and a definition in English. Tap a cell and type; tap the same cell again to change direction. Use Hint if you get stuck.

Across

  1. 1un proxya server that connects users to the internet
  2. 3enviar oficialmentesend officially
  3. 6aprobadoaccepted officially
  4. 7afectadoimpacted by the problem
  5. 10una captura de pantallaan image of the screen
  6. 11escalarsend a problem to a higher support level
  7. 12una fallawhen something stops working

Down

  1. 2reiniciarturn off and on again
  2. 4disponible (libre para ayudar)able to help
  3. 5idealmentein the best case
  4. 8un firewalla security system that controls network traffic
  5. 9notificar oficialmenteinform officially

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