About the audio
All the audio on this page comes from the American English voice of your device (text-to-speech). There are no audio files, so every word, line and sentence can play, even the sentences you write.
- Listen as many times as you want. Play one line, the full dialogue, or one word from the vocabulary.
- Hear your own answers. In Personalize, the page reads your sentences, so you hear your own IT English before your next global meeting.
- Build long sentences. In My Script, Listen slowly and the backchaining steps help with long lines and numbers.
- Answer by voice. In Trainer Pro, a global colleague says something to you in a meeting. Tap Click & Say and say your answer. The page understands numbers, percentages and dates in different forms.
- One voice for each character. Women have female voices and men have male voices, and every character in a dialogue sounds different. If your device has fewer voices than characters, two characters share a voice with a different pitch.
- See what is playing. The button that is playing turns coral with moving bars, and the line is highlighted. Tap it again to stop.
- Change the speed. Use Slow (at the top of the page) to follow the marks, and Normal for shadowing. The dialogues also show ‿ linking: where the end of one word connects to the next (check~it out, next~time, did~you).
- Same spelling, different sound. Some words change pronunciation with their grammar, like project /ˈprɑdʒɛkt/ (a project) and /prəˈdʒɛkt/ (to project costs), estimate /ˈɛstəmət/ and /ˈɛstəˌmeɪt/, or present /ˈprɛzənt/ and /prɪˈzɛnt/. Acronyms like IT, SLA, KPI and L2 are read letter by letter.
- Check your pronunciation. Say it uses your microphone to compare your sentence with the script.
Works best in Chrome, Edge or Safari. The voice can be different on each device. No sound? Check the volume and the silent mode of your phone. For Say it, allow the microphone.
Key Vocabulary
Start here. Learn and practice the key words and expressions of this topic before the dialogues.
Tip: on your phone, turn it sideways for Space Quiz.
Vocabulary warm-up
Play before the dialogues. Every game uses all the vocabulary and expressions of this topic and picks new words each time.
Drag across the letters to select a word.
My Script: Introducing My Role
Your key lines for global meetings and emails. Build each sentence from the end, one piece at a time, then say the full line.
Let's talk
Answer with your teacher. Use the vocabulary and grammar from this topic.
Spanglish check
Words that Mexican logistics teams use every day, and what U.S. customers actually say.
| In a Mexican office | With a U.S. customer |
|---|---|
| “Soy la conexión entre negocio y TI” | I'm the bridge / the link between the business and IT |
| “Atendemos incidentes de segundo nivel” | We handle second-level incidents / we provide Level 2 support |
| “Todas las mejoras” | all the improvements (not improves) |
| “Mantener o renovar los activos” | maintain or refresh the assets (asset refresh) |
| “Mis reportes directos” | my direct reports (people who report to me) |
False friends
These words look like Spanish words, but they mean something different.
| English | Looks like… | Actually means… |
|---|---|---|
| assist | asistir | ayudar (attend a meeting = asistir a una junta) |
| attend an incident | atender un incidente | not natural: say handle, work on or resolve an incident |
| improve | mejora | verb only; the noun is improvement (all technology improvements) |
| actually | actualmente | de hecho (currently = actualmente) |
Cultural note
In global meetings, introductions are short: name, role, region, and one key point. Thirty to sixty seconds is perfect. Colleagues from other countries value clarity more than perfect grammar.
Speak a little slower than in Spanish, pause between ideas, and stress the key words: I MANAGE the LEVEL 2 team for NORTH LATAM. Pauses sound confident, not slow.
Read and pronounce
Listen to the model, tap Say it and say each sentence out loud. Bold words are the strong ones, gray words are soft and quick, and the underlined word carries the main stress. The app checks your pronunciation and marks any word it did not hear clearly.
My name is Luis Herrera, and I'm the Service Delivery Manager for North Latam.
My role is basically the bridge between the business and IT.
I have eight direct reports in four countries.
We handle second-level incidents for all users in North Latam.
Laptops are refreshed every four years, based on our internal policy.
Welcome, Luis. Can you tell us a bit about your role?
That's a big region. What are your main responsibilities?
I'm looking forward to it. Thank you, Claire.