About the audio
All the audio on this page comes from the American English voice of your device (text-to-speech). There are no audio files, so every word, line and sentence can play, even the sentences you write.
- Listen as many times as you want. Play one line, the full dialogue, or one word from the vocabulary.
- Hear your own answers. In Personalize, the page reads your sentences, so you hear your own terminal English before your next call or email.
- Build long sentences. In My Script, Listen slowly and the backchaining steps help with long lines and numbers.
- Answer by voice. In Trainer Pro, someone from the terminal, a supplier or a provider says something to you. Tap Click & Say and say your answer. The page understands numbers, dates and codes in different forms.
- One voice for each character. Women have female voices and men have male voices, and every character in a dialogue sounds different. If your device has fewer voices than characters, two characters share a voice with a different pitch.
- See what is playing. The button that is playing turns coral with moving bars, and the line is highlighted. Tap it again to stop.
- Change the speed. Use Slow (at the top of the page) to follow the marks, and Normal for shadowing. The dialogues also show ‿ linking: where the end of one word connects to the next (check~it out, next~time, did~you).
- Same spelling, different sound. Some words change pronunciation with their grammar, like record /ˈrɛkərd/ (a test record) and record /rɪˈkɔrd/ (to record the data), or lead /lid/ (lead time) and lead /lɛd/ (the metal). Codes like DOT, CDL, VIN, COI and PPE are read letter by letter; TWIC is said twick.
- Check your pronunciation. Say it uses your microphone to compare your sentence with the script.
Works best in Chrome, Edge or Safari. The voice can be different on each device. No sound? Check the volume and the silent mode of your phone. For Say it, allow the microphone.
Key Vocabulary
Start here. Learn and practice the key words and expressions of this topic before the dialogues.
Tip: on your phone, turn it sideways for Space Quiz.
Vocabulary warm-up
Play before the dialogues. Every game uses all the vocabulary and expressions of this topic and picks new words each time.
Drag across the letters to select a word.
My Script: Solving Problems at the Gate
Your key lines for calls and emails. Build each sentence from the end, one piece at a time, then say the full line.
Let's talk
Answer with your teacher. Use the vocabulary and grammar from this topic.
False friends · Falsos amigos
Parecen palabras en español, pero significan otra cosa.
| English | Parece… | Significa… |
|---|---|---|
| disciplina | discipline | discipline = sanción; indisciplina = safety violation, policy violation |
| molestar | molest | bother = molestar; molest = abusar |
| suspender | suspend | same meaning: the driver is suspended |
| reparar | repair | same meaning; fix is more informal |
Cultural note · Nota cultural
At the gate, U.S. terminals follow the system: if the system says no, the guard can't let the truck in. Don't argue with the guard; call the right person and ask what exactly is missing.
Stay calm and polite, even under pressure. I understand. What do we need to do to fix this? works better than complaining. Mantener la calma acelera la solución.
Read and pronounce
Listen to the model, tap Say it and say each sentence out loud. Bold words are the strong ones, gray words are soft and quick, and the underlined word carries the main stress. The app checks your pronunciation and marks any word it did not hear clearly.
Could you tell me which document expired?
Can he wait in the parking area in the meantime?
How long is the lockout?
We'll make sure it doesn't happen again.
What do you need to release the unit?
Gate, this is Rob.
His medical card. It expired yesterday.
Sure. Tell him to park in lane 3 and keep his phone on.