About the audio
All the audio on this page comes from the American English voice of your device (text-to-speech). There are no audio files, so every word, line and sentence can play, even the sentences you write.
- Listen as many times as you want. Play one line, the full dialogue, or one word from the vocabulary.
- Hear your own answers. In Personalize, the page reads your sentences, so you hear your real business English before your next call.
- Build long sentences. In My Script, Listen slowly and the backchaining steps help with long lines and numbers.
- Answer by voice. In Trainer Pro, a colleague or a client says something out loud. Tap Click & Say and say your answer. The page understands numbers, prices and dates in different forms.
- One voice for each character. Women have female voices and men have male voices, and every character in a dialogue sounds different. If your device has fewer voices than characters, two characters share a voice with a different pitch.
- See what is playing. The button that is playing turns coral with moving bars, and the line is highlighted. Tap it again to stop.
- Change the speed. Use Slow (at the top of the page) to follow the marks, and Normal for shadowing. The dialogues also show ‿ linking: where the end of one word connects to the next (check~it out, next~time, did~you).
- Same spelling, different sound. Some words change pronunciation with their meaning, like lead /lid/ (lead time) and lead /lɛd/ (the metal), or record /ˈrɛkərd/ (a record) and record /rɪˈkɔrd/ (to record). The audio always plays the pronunciation used in the lesson.
- Check your pronunciation. Say it uses your microphone to compare your sentence with the script.
Works best in Chrome, Edge or Safari. The voice can be different on each device. No sound? Check the volume and the silent mode of your phone. For Say it, allow the microphone.
Key Vocabulary
Start here. Learn and practice the key words and expressions of this topic before the dialogues.
Tip: on your phone, turn it sideways for Space Quiz.
Vocabulary warm-up
Play before the dialogues. Every game uses all the vocabulary and expressions of this topic and picks new words each time.
Drag across the letters to select a word.
My Script: Operations
Key lines from this topic. Build each sentence from the end, one piece at a time, then say the full line.
Let's talk
Answer with your teacher. Use the vocabulary and grammar from this topic.
Writing task: Operations Update Email
Write a professional email updating a client on a shipment status. Include: subject line, greeting, current status (on schedule or delayed), next steps, and closing.
Show example
Dear David,
I wanted to provide you with a quick status update on your shipment.
Our driver, Carlos, picked up the load on schedule at 8 a.m. this morning. He is currently about halfway to Dallas and is expected to arrive at approximately 1 p.m..
We are tracking the shipment in real time and everything is on track. I will confirm once the driver has checked in at the delivery point.
Please let me know if you have any questions.
Best regards,
Jake
Gulf Coast Hazmat Carriers · Operations
Read and pronounce
Listen to the model, tap Say it and say each sentence out loud. Bold words are the strong ones, gray words are soft and quick, and the underlined word carries the main stress. The app checks your pronunciation and marks any word it did not hear clearly.
Yes. We're tracking right on time. I'll confirm once he's checked in at the delivery point.
I'll let Meridian know we might be running slightly behind. Thanks for flexing on this.
Hey, Carlos, you're all set for dispatch. Pickup at 8 a.m., Houston to Dallas.
Sounds good. Same load as usual, right?
Hi, David, just wanted to give you a quick status update on your shipment.
Contained for now, but he's pulled over and needs guidance on next steps.
I'm already halfway through this delivery, though.
Hey, David, quick status update. Carlos just picked up, right on schedule.