About the audio
All the audio on this page comes from the American English voice of your device (text-to-speech). There are no audio files, so every word, line and sentence can play, even the sentences you write.
- Listen as many times as you want. Play one line, the full dialogue, or one word from the vocabulary.
- Hear your own answers. In Personalize, the page reads your sentences, so you hear your own sales English before your next meeting.
- Build long sentences. In My Script, Listen slowly and the backchaining steps help with long lines and numbers.
- Answer by voice. In Trainer Pro, a customer or a colleague says something to you. Tap Click & Say and answer out loud. The page understands numbers, percentages and prices in different forms.
- One voice for each character. Women have female voices and men have male voices, and every character in a dialogue sounds different. If your device has fewer voices than characters, two characters share a voice with a different pitch.
- See what is playing. The button that is playing turns coral with moving bars, and the line is highlighted. Tap it again to stop.
- Change the speed. Use Slow (at the top of the page) to follow the marks, and Normal for shadowing. The dialogues also show ‿ linking: where the end of one word connects to the next (check~it out, next~time, did~you).
- Same spelling, different sound. Some words change pronunciation with their grammar, like record /ˈrɛkərd/ (a track record) and /rɪˈkɔrd/ (to record), increase /ˈɪnkris/ (an increase) and /ɪnˈkris/ (to increase), or present /ˈprɛzənt/ and /prɪˈzɛnt/. Acronyms like KPI, SLA and OTIF: K-P-I, S-L-A, and OTIF is said like a word.
- Check your pronunciation. Say it uses your microphone to compare your sentence with the script.
Works best in Chrome, Edge or Safari. The voice can be different on each device. No sound? Check the volume and the silent mode of your phone. For Say it, allow the microphone.
Key Vocabulary
Start here. Learn and practice the key words and expressions of this topic before the dialogues.
Tip: on your phone, turn it sideways for Space Quiz.
Vocabulary warm-up
Play before the dialogues. Every game uses all the vocabulary and expressions of this topic and picks new words each time.
Drag across the letters to select a word.
My Script: Quarterly Business Review
Your key lines for sales meetings. Build each sentence from the end, one piece at a time, then say the full line.
Let's talk
Answer with your teacher. Use the vocabulary and grammar from this topic.
Spanglish check
Words that Mexican logistics teams use every day, and what U.S. customers actually say.
| In a Mexican office | With a U.S. customer |
|---|---|
| “Los indicadores” | the KPIs / the metrics |
| “Entregas en tiempo y forma” | OTIF: on time, in full |
| “Se mantuvo igual” | it remained steady / it stayed flat |
| “Bajó un 10%” | it dropped by 10 percent / it went down by 10 percent |
| “Áreas de oportunidad” | areas for improvement |
False friends
These words look like Spanish words, but they mean something different.
| English | Looks like… | Actually means… |
|---|---|---|
| actual | actual | real (current = actual) |
| assist | asistir | ayudar (attend = asistir) |
| record | récord | record high = el más alto registrado |
| improve | mejorar | same meaning; the noun is improvement: areas for improvement |
Cultural note
In quarterly reviews, customers expect data first: results, trends and a comparison with the target. Don't hide the bad numbers; present them with the cause and the plan.
Describe trends precisely: increased by 20 percent (the change) vs. increased to 96 percent (the final number). Small words, big difference.
Read and pronounce
Listen to the model, tap Say it and say each sentence out loud. Bold words are the strong ones, gray words are soft and quick, and the underlined word carries the main stress. The app checks your pronunciation and marks any word it did not hear clearly.
This quarter we delivered 186 loads, 20 percent more than last quarter.
OTIF was 96 percent, above our target of 95.
The average border crossing time has dropped from six hours to 3.8 hours.
Safety incidents have remained steady at zero.
Last month we launched a customer portal. Have you had a chance to try it?
Sounds good. Let's start with the headline numbers.
This quarter we delivered 186 loads for NorthPeak, which is 20 percent more than last quarter.
Good. And on-time delivery alone?