About the audio
All the audio on this page comes from the American English voice of your device (text-to-speech). There are no audio files, so every word, line and sentence can play, even the sentences you write.
- Listen as many times as you want. Play one line, the full dialogue, or one word from the vocabulary.
- Hear your own answers. In Personalize, the page reads your sentences, so you hear your own sales English before your next meeting.
- Build long sentences. In My Script, Listen slowly and the backchaining steps help with long lines and numbers.
- Answer by voice. In Trainer Pro, a customer or a colleague says something to you. Tap Click & Say and answer out loud. The page understands numbers, percentages and prices in different forms.
- One voice for each character. Women have female voices and men have male voices, and every character in a dialogue sounds different. If your device has fewer voices than characters, two characters share a voice with a different pitch.
- See what is playing. The button that is playing turns coral with moving bars, and the line is highlighted. Tap it again to stop.
- Change the speed. Use Slow (at the top of the page) to follow the marks, and Normal for shadowing. The dialogues also show ‿ linking: where the end of one word connects to the next (check~it out, next~time, did~you).
- Same spelling, different sound. Some words change pronunciation with their grammar, like record /ˈrɛkərd/ (a track record) and /rɪˈkɔrd/ (to record), increase /ˈɪnkris/ (an increase) and /ɪnˈkris/ (to increase), or present /ˈprɛzənt/ and /prɪˈzɛnt/. Acronyms like KPI, SLA and OTIF: K-P-I, S-L-A, and OTIF is said like a word.
- Check your pronunciation. Say it uses your microphone to compare your sentence with the script.
Works best in Chrome, Edge or Safari. The voice can be different on each device. No sound? Check the volume and the silent mode of your phone. For Say it, allow the microphone.
Key Vocabulary
Start here. Learn and practice the key words and expressions of this topic before the dialogues.
Tip: on your phone, turn it sideways for Space Quiz.
Vocabulary warm-up
Play before the dialogues. Every game uses all the vocabulary and expressions of this topic and picks new words each time.
Drag across the letters to select a word.
My Script: Meeting Customers at an Expo
Your key lines for sales meetings. Build each sentence from the end, one piece at a time, then say the full line.
Let's talk
Answer with your teacher. Use the vocabulary and grammar from this topic.
Spanglish check
Words that Mexican logistics teams use every day, and what U.S. customers actually say.
| In a Mexican office | With a U.S. customer |
|---|---|
| “Mucho gusto, ¿qué tal la expo?” | Nice to meet you. Are you enjoying the show? |
| “Tenemos una flotilla de 180 pipas” | We have a fleet of 180 tank trucks |
| “Movemos aceites básicos” | We move base oils and lubricants in bulk |
| “Un prospecto” | a lead / a prospect |
| “¿Agendamos una junta?” | Would you be open to a meeting next week? |
False friends
These words look like Spanish words, but they mean something different.
| English | Looks like… | Actually means… |
|---|---|---|
| actually | actualmente | de hecho (currently = actualmente) |
| stand | estand | people say booth in the U.S. and Canada |
| lead | (no Spanish) | a potential customer; a qualified lead is one with real interest and budget |
| fleet | flete | flotilla de camiones (freight = flete) |
Cultural note
At North American trade shows, conversations are short and friendly. Start with small talk (the show, the trip, the city), then ask open questions about their business. Listen more than you talk.
Always end with a clear next step: a meeting, a call, or a proposal. Would you be open to a 30-minute call next week? Business cards are still common, but many people now scan a QR code on LinkedIn.
Read and pronounce
Listen to the model, tap Say it and say each sentence out loud. Bold words are the strong ones, gray words are soft and quick, and the underlined word carries the main stress. The app checks your pronunciation and marks any word it did not hear clearly.
Hi there! I'm Mauricio Arellano, Commercial Manager at TRAREYSA.
What brings you to the show this year?
We're a Mexican carrier that specializes in bulk transport of hydrocarbons.
We're currently crossing most loads in less than four hours.
Would you be open to a 45-minute call next week?
Hi there! I'm Mauricio Arellano, Commercial Manager at TRAREYSA. Are you enjoying the show?
No, we're in Calgary. I flew in yesterday. It's a lot warmer here than back home!
Around twenty loads a month, but we're expecting to double that next year.